We operate on a walk-in basis only. For groups of 10 guests or more, please call us in advance. Group seating is available only during non-peak hours.
Yes, we provide baby chairs. For comfort and safety, families will be seated in allocated areas with less traffic.
While we do not provide wheelchairs, guests using them are welcome. Seating will be arranged near the entrance perimeter for easier access. We sincerely apologise for the limited space.
Pets are not allowed in the dining area. Only guide dogs are permitted, and seating will be arranged at the outermost seating area.
Yes, we have a wide selection of vegetarian and vegan dishes. Please check our menu or ask our staff for recommendations.
Yes, all our food is prepared using 100% halal ingredients.
Yes, please inform our staff when ordering. We’ll do our best to guide you to suitable options.
We follow a Order → Pay → Serve system. While we operate as a café, our team also provides table service ordering for your convenience.
Delivery: Available via UberEats and Deliveroo.
Pickup: Order online at pickup.rasa.co.uk and collect directly from our café with our Click & Collect service.
Yes, gift vouchers are available both in-store and online.
We only offer replacements, not refunds. Replacements are accepted within 24 hours only with a valid reason and proof of payment.
If you’re not satisfied with your food (e.g. too salty or too spicy), please inform our staff immediately while dining in. We’ll do our best to replace it with a new one on the spot.
If more than 50% of the meal has already been eaten or the dish is fully finished, no replacement can be made.
All our meals are prepared fresh daily using quality ingredients.
Our main meals are best enjoyed immediately when served hot for the best dining experience.
For delivery orders and takeaway, please consume as soon as possible or reheat properly before eating.
We offer a 14-day return and refund policy for packaged goods, subject to conditions and accompanied by a valid receipt.
Orders placed through UberEats or Deliveroo are managed by those platforms. Each has its own delivery policy, customer support, and refund process.
We ensure meals are packed properly before handover. However, as delivery is handled by the third-party driver, Cafe Rasa Malaysia cannot be held liable for food temperature, spillage, or handling issues once collected.
Refunds for orders placed via UberEats or Deliveroo must be requested directly through their platforms, as payments are processed by them, not us.
For delivery orders and takeaway, please consume as soon as possible or reheat properly before eating to enjoy it safely and at its best quality.
FAQ last updated: October 2025